At KTIC SHOP, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect
Personal Information: When you make a purchase or register an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details. Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, pages visited, and the date and time of your visit.

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect information about your interactions with our website.

2. How We Use Your Information
Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and handling returns or exchanges.

Customer Service: To provide customer support, respond to inquiries, and address any issues you may have.

Personalization: To personalize your shopping experience, recommend products, and display content tailored to your interests.

Marketing: To send you promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time.

Analytics: To analyze website usage and improve our services, website functionality, and user experience.

Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. How We Share Your Information
Service Providers: We may share your information with third-party service providers who assist us with order fulfillment, payment processing, shipping, marketing, and website analytics.

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Rights
Access and Update: You have the right to access and update your personal information by logging into your account or contacting us. Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Children's Privacy
KTIC SHOP does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

KTIC SHOP KTIC MARKETING SDN. BHD. (1007883T)
B-3A-16 Ativo Plaza @ Damansara Avenue,
Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: 60362626611
Email: operation@citysme.com
Thank you for choosing KTIC SHOP. We value your trust and are committed to protecting your privacy.